27 year relationship blown away. - State Farm Group - Auto
21 May 2008An insurance company that listens. - State Farm Group - Auto I've been with State Farm every since I started driving. My agent has been very responsive and prompt on all ques...
LIFELONG RELATIONSHIP - State Farm Group - Auto My Dad first introduced me to the State Farm Insurance program. Thanks Dad. As a 16 year old, with a new drivers...
(Update 1/18/02)
One thing I should have stated in this Epinion when I first wrote it, was that before I contacted my State Farm auto insurance agency to get payment for my wife’s medical care, I did contact our health insurance program. I assumed a broken ankle would be covered under health insurance, but in this case, the accident involved our RV, & was covered under our auto insurance. Epinion readers have commmented on this, & I appreciate their feedback. Thanks for reading.
1975. That was when I first became a State Farm insurance customer. In the many years we have insured several cars, trucks, our home, RV, & a few motorcycles. I estimate we paid State Farm insurance about $20K over the years.
In October, 2001, my wife had a minor accident in which she injured her ankle. This mishap happened while we were on a RV vacation in southern Utah. She literally fell out of the RV while exiting the RV, & broke her ankle. She was seen & treated at a hospital in St. George, UT. Of course she & I signed papers saying we would pay the bill; and sure enough, we got the $480 bill soon after our return home. I immediately gave this too our local insurance agent, Jerry Dietz Agency, in Coeur d’Alene, ID. The staff person told me it would be forwarded to Claims, & we would “…hear from them soon”. In fact we didn’t hear from anybody, & the 2nd bill came in. I spoke with the local agency again, & was assured. When the 3rd bill recently came, along with a note adding Finance fees, & a note about how our credit could be affected, I was not a happy camper.
This past Friday, I hand carried this 3rd bill & note to the local agent. When I walked into the office 2 staff were available. One was reading the local newspaper, & the other was busy on the phone. I introduced myself to the newspaper reader, & began to discuss my frustration with this insurance issue. This man was flat rude! He stated “It is a Claims problem”. “Who is your Claims person?” I told him I had no clue who “my” claims person was since I had never been given a business card, or name of such a person. I expressed my anger with this matter, & the person told me “You don’t have to get angry with me, it’s a claims issue”. At this point I could hear the other worker trying to appropriately intervene, as she said “We can find out…”(who the mysterious claims staff was) but my newly acquired staff person would not let her. He simply continued to state “It’s a claims problem, you’ll have to deal with them.”
At this point I blew up. I angrily told the newspaper reader insurance staff that this was not “my” problem; it was his. He could figure out the solution to the problem by 5PM, or, I would take my $1000 per year insurance to another insurance company. I demanded that he notify me by phone to let me know how this was going to be resolved. I then walked out of his office.
I know I did not make a good impression on him or his coworker. I was glad I did not swear, use vulgar words, but I was not going to allow his Buck Passing to succeed.
We got the phone call at 3PM, and were told “The check is being sent to the Utah hospital soon”. I thanked the person for calling & letting me know.
I plan to write a letter to the owner of my local State Farm insurance agency of this incident.
This sorry episode made me realize that for almost 3 decades I have written checks to a company that has the capability of either taking care of business, or, not.
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