Bait and Switch - Progressive Group - Auto
14 July 2008Bait and switch with poorest customer service possible - SAFECO - Auto Relocated from Pennsylvania to California and had no choice, but to change from a regional carrier. After some sho...
Progressive - DECEPTIVE Quotes - Progressive Group - Auto Progressive has been aggressively advertising on TV; included in their message is promotion of a service/bene...
As a shopper for the best deal on auto insurance, I decided to give Progressive a call because my current policy was up for renewal. I was fairly confident I fell within a good rating category so I gave them a call.
I had all my current information out and handy, VIN #, drivers license, current account info, and any other key information. To my surprise, Progressive actually came back with a quote just under what I was currently paying, though only achieving this by the automatic monthly EIP payment plan. No problem though, as I try to get as many of my bills paid automatically and electronically.
I went through this process about a month prior to my current account closing at a different insurance company. About 2 weeks after my conversation with Progressive, and giving them the go ahead, I get a bill for a quote about $200 more than what was originally quoted. Frustrated, because 1. they had already hit my account for the 1st months bill 2. I was swept in by a ‘bait and switch’ tactic 3. I was going to have to move quickly to re-activate my old insurance account and close my progressive account.
I called Progressive for an explanation and was run through multiple departments. When I finally landed to a lady who could explain why this happened, she could only reply that I must’ve had some incidents or accidents missing on my original report that they found later. But after closer examination she realized this was not the case. To her credit, she was helpful in canceling my account and mailing back my money a couple weeks later that I had coming back. But the entire situation still rings a sour tune in my ears. I will never call Progessive again for a quote.
As a side note; Progressive gave me the rates on other insurance carriers (something they claim to be to great on their commercials). Without fail, the other 3 carriers with 5-6 times higher than Progressive. Interesting….
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