Not so great customer service, not so great on rates either - Farm Bureau Mutual
27 July 2008Georgia Farm Bureau Mutual - Business PropertiesTelephone 912-474-8411Reseller or Type Type of InsuranceType Business...
Georgia Farm Bureau Mutual - Home PropertiesTelephone 912-474-8411Reseller or Type Type of InsuranceType Home ...
I have had auto insurance through this company since age 16. In the twelve years they had my policy, I never once talked to my actual agent. I had to file two claims and neither time did I ever speak to the agent. I only talked to the woman who answered the phone…she took all my information.
Recently, I bought a home owner’s policy through this company. I did not shop around, which was a mistake on my part. I had to change my address for my auto policy. My premium went up over two hundred dollars! When I asked for an explanation, I was told “that’s just the way it is”. I called the following day after getting insurance quotes from other agencies. I was astonished when I discovered I could get more coverage for less! I was even more astonished when I spoke to the actual insurance agents, not their receptionists!
I consider myself to be a highly educated individual although, will admit, I know little about insurance. I decided to call Farm Bureau back to get an explanation on the HUGE increase in premium. I spoke to the receptionist who, this time, said “Well, it’s because of where you live…that’s just how it is”. I told her I had been shopping around for other quotes and asked if they did any sort of “matching”. She rudely snapped at me and said “That’s now how insurance works…your premium is what we decide and that’s what you’ll pay”. I was shocked. I understand my question might have been “stupid” but she could have spoken in a kinder tone to me.
I have not had any claims in five years, never had a ticket, always paid on time. Never once in my experience with FB did my agent sit down with me and explain the details of either policy (home owner’s or auto). The only “comunication” I recieved were statements when my premiums or annual dues were due.
I have recently switched my auto to another company. I was impressed that when I called this agent on his cell that he answered it in the check-out line of a Sam’s. He drove 45 minutes to my office so I could meet him and sign one paper. He explained the ins and outs of the policies to me and did not pressure me.
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