The Good Hands people are GOOD! - Allstate - Home
26 June 2008Is Allstate really the Good Hands People - Allstate - Auto In 1998 my son and I were run over by a man who has Allstate Insurance. My 4year old son was killed instantly. I...
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This past Sunday, from about 3AM until way after lunch we had a really nasty storm blow through our area. Torrential rains, gale winds, thunder, the whole works. Lots of fun.
About 9AM, we noticed water dripping from the door frame of our upstairs bathroom. A sort time after that, we noticed the ceiling in the bathroom getting wet. Around 10:30, while having my coffee and reading a soggy newspaper, I had the joy of watching my patio glass table get blown over, and watched it shatter all over our paver deck. I got in the car and drove around the block to look at the back of the house, and noticed shingles missing over where the water was coming in. It was a fun day so far.
We realized the damage was really mounting up. Time to call the insurance company to see if they would cover it. I was expecting to hear that it was an act of God, and ‘too bad’! Boy was I wrong!
Allstate (of NJ) responded within an hour or so. Their claims folks were on the phone with us determining exactly what happened. An hour later, we got a call saying that someone would be out to check on the roof. By 4PM, a roofing company was out to our place. In what was still 20-30 mph winds, someone went up on the roof (2nd story) and made temporary patches to keep things from getting worse. I know I wouldn’t have gone up there then.
By Monday, they were on the phone with us telling us everything that the roofer had found (which was more than I realized), and that they were cutting a check to repair/replace everything! We were amazed. We couldn’t believe that they handled it that fast.
I am VERY impressed with the speed and helpfulness of the claims office. They were right there to help us, and keep things from getting worse. They cut the check in, what we thought, was record time. To us, the service was far better than we ever expected.
We sure are glad we are with the good hands people. I wish other services responded as efficiently and as quickly as Allstate. You can be sure, they have my vote as an excellent Home Insurance company.
An addendum…. The check showed up 3 days after we filed the claim! Sure can’t beat that!
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Tags: home insurance company, Insurance Company